Privacy Policy – KSE Futures

Effective Date: July 3, 2025
Last Updated: July 3, 2025

At KSE Futures, your privacy is important to us. We are committed to protecting your personal information and handling it with transparency, confidentiality, and respect. This Privacy Policy outlines how we collect, use, store, and protect your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal and sensitive information:

Personal Information:
Your name, address, phone number, email, date of birth, emergency contact details.
Sensitive Information:
Health and medical details, NDIS plan information, cultural background, disability status, and support requirements.
Technical Data:
IP address, browser type, device information, website usage through cookies or analytics tools.
Employment Data (if you apply for a position):
Resume, references, qualifications, work history, and background checks.

2. How We Collect Information

We collect personal information:

Directly from you (via forms, phone calls, emails, in person)
Through our website or online contact forms
From family members, carers, or legal guardians (with consent)
From Support Coordinators or other service providers
Through government portals (e.g. NDIS myplace)
During the course of providing services

3. Why We Collect Your Information

We collect your information to:

Deliver personalised NDIS services
Assess your eligibility for supports
Communicate with you and your support network
Develop and manage tailored care plans
Comply with legal and regulatory obligations
Process job applications (for employment enquiries)
Improve our services and website experience

4. How We Store and Protect Your Information

We take reasonable steps to keep your information safe and secure from misuse, loss, unauthorised access, or disclosure. Your information may be stored:

In secure electronic databases with password protection
In locked physical filing systems (for paper records)
On secure cloud platforms located in Australia (where applicable)

Only authorised staff have access to your information, and all team members are trained in confidentiality obligations.

5. Disclosure of Your Information

We may share your information with:

NDIS and other government agencies (as required)
Healthcare professionals or allied support workers involved in your care
Support Coordinators and plan managers (with your consent)
IT service providers or third-party platforms (only when necessary and under strict privacy agreements)

We do not sell or rent your information to third parties.

6. Your Rights and Choices

You have the right to:

Access the personal information we hold about you
Request corrections if the information is inaccurate or outdated
Withdraw your consent at any time
Lodge a complaint if you believe your privacy has been breached

To request access or make a correction, contact us using the details below.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and user experience. These tools may collect anonymous information about:

Pages visited
Time spent on site
Navigation patterns

You can control cookie settings through your browser.

8. Third-Party Links

Our website may contain links to external sites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies separately.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. The latest version will always be available on our website with the effective date noted above.

10. Contact Us

If you have any questions, concerns, or complaints about this policy or how we handle your personal information, please contact:

KSE Futures
6 Hedges Street
Craigieburn VIC 3064
📧 Email: nathalia@ksefuturesndis.com
📞 Phone: 0430 660 508
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

We will respond to your enquiry as soon as possible and aim to resolve complaints within 30 days.