Frequently Asked Questions

We understand that navigating NDIS services can be overwhelming, but KSE Futures is here to guide you every step of the way.

faq

frequently asked questions

  • Q. What services does KSE Futures provide?

    We offer a wide range of NDIS supports, including personal care, domestic assistance, social participation, therapeutic supports, accommodation, and more — all tailored to your individual needs.

  • Q. Are you an NDIS registered provider?

    Yes, KSE Futures is fully NDIS registered, which means we meet strict quality and safety standards to deliver reliable, participant-focused support.

  • Q. How do I get started with your services?

    It’s simple — contact our team for a free consultation. We’ll listen to your needs, explain your options, and help you build a personalised support plan.

  • Q. Who can access your services?

     We support NDIS participants of all ages, abilities, and backgrounds across Victoria. Whether you’re new to the NDIS or already have a plan, we can help.

  • Q. Do you work with Support Coordinators?

    Absolutely. We partner closely with Support Coordinators to make sure participants receive consistent, high-quality supports and clear communication.

  • Q. Can I choose my own support workers?

    Where possible, yes. We do our best to match participants with support staff they feel comfortable with, and we aim for consistency with familiar, friendly faces

  • Q. What areas do you service?

    We provide NDIS supports across Victoria, including Melbourne’s northern, western, and surrounding suburbs. Get in touch to confirm availability in your area.

  • Q. What is Support Coordination?

    Support Coordination helps you navigate your NDIS plan, connect with the right services, and ensure your supports work together to help you reach your goals.

  • Q. Can you help with Specialist Disability Accommodation (SDA)?

    Yes, we offer access to safe, purpose-built homes that support greater independence for eligible participants.

  • Q. How flexible are your services?

    Very flexible. We tailor your supports to suit your routine, preferences, and evolving needs — so you stay in control every step of the way.

  • Q. Do you offer culturally sensitive services?

    Yes, we respect all cultures, faiths, and backgrounds. Our team understands the importance of providing care that aligns with your values and preferences.

  • Q. Can you help me with daily tasks at home?

    Definitely. Our team provides assistance with household tasks, personal care, meal preparation, and more to help you maintain a safe, comfortable home.

  • Q. Do you provide social and community participation support?

    Yes, we help you stay connected through group activities, community outings, and social supports tailored to your interests and confidence levels.

  • Q. Is there a waitlist for your services?

    We do our best to minimise wait times, and some services may be available immediately. Contact our team to check availability for the supports you need.

  • Q. How can I contact KSE Futures?

    You can reach us via phone, email, or our online contact form. Our friendly team is ready to answer your questions and help you get started.